What to do if no invoice is issued? 10-day network hotspot analysis and solutions
Recently, the issue of "non-invoicing" has once again become a hot topic for consumers. This article collates relevant discussion data from the entire network in the past 10 days and provides structured solutions.
1. Data on hot topics of "no invoicing" in the past 10 days
| platform | amount of discussion | main focus | Typical cases |
|---|---|---|---|
| 128,000 | Catering industry refuses to issue invoices | A chain of hotpot restaurants "will not issue invoices for purchases with full discounts" | |
| Zhihu | 32,000 | E-commerce platform invoice issues | A platform merchant refused to issue an invoice on the grounds of "personal store" |
| Douyin | 85,000 | Education and training institution invoice disputes | An online course platform delayed invoicing for more than 3 months |
| 12315 platform | 12,000 | Service Industry Invoice Complaints | Gym complains collectively about "membership fees not being invoiced" |
2. Analysis of common reasons for refusing to issue invoices and their legality
| Business reasons | Is it legal? | Legal basis |
|---|---|---|
| "We are a small business and do not need to issue invoices" | illegal | Article 20 of the "Invoice Management Measures" |
| "Additional tax points will be charged when issuing invoices" | illegal | Article 13 of the Price Law |
| "No invoices will be issued for preferential activities" | illegal | Article 22 of the Consumer Rights Protection Law |
| "Issue a replacement invoice for next consumption" | Conditionally legal | The time limit for reissue must be agreed in writing |
3. 5-step solution to deal with non-invoicing
1.Friendly consultation: Clearly inform the merchant that issuance of invoices is its legal obligation, and in most cases it can be resolved on the spot.
2.Keep evidence: Save consumption vouchers (payment records, receipts, etc.) and record conversations where merchants refuse to issue invoices.
3.tax reporting: To call the 12366 tax service hotline or report through the electronic tax bureau website, you need to provide:
4.consumer complaints: Complain through the 12315 platform and assert rights in accordance with the Consumer Rights Protection Law.
5.legal action: For large purchases (more than 5,000 yuan), civil lawsuits can be filed in court.
4. Suggestions for handling special scenarios
| Consumption scene | Invoice Obtaining Tips | Things to note |
|---|---|---|
| online shopping | Check the "require invoice" option when placing an order | Save the screenshot of the page where the platform promises to issue invoices |
| Catering consumption | Ask for an invoice when checking out | Pay attention to whether the merchant uses excuses such as "the invoice has run out" |
| Education and training | Clarify the invoice terms when signing the contract | Be wary of the trap of "tuition discounts but no invoices" |
| house rental | Agree on invoice matters in the lease contract | The landlord's refusal to issue an invoice may involve tax evasion |
5. Latest policy developments (updated in 2023)
1. The penetration rate of electronic invoices has reached 87%, and consumers can easily obtain them through apps such as "Invoice Manager".
2. The State Administration of Taxation launched a special campaign to "standardize invoice issuance", focusing on the catering, e-commerce and other industries.
3. Added the "scan code to issue invoice" function, consumers can obtain electronic invoices by themselves by scanning the merchant's QR code.
6. Expert advice
Lawyer Zhang, a member of the China Consumers Association's legal team, pointed out: "Invoices are not only reimbursement vouchers, but also important evidence for consumers to safeguard their rights. When encountering refusal to issue invoices, consumers should resolutely safeguard their legitimate rights and interests."
Tax expert Professor Wang suggested: "Businesses should change their mindset and regard standardized invoicing as an important part of improving service quality. The promotion of electronic invoices has significantly reduced invoicing costs, and there is no reason to reject consumers' reasonable needs."
Conclusion:The invoice issue is related to national taxation and consumer rights. Through the structured analysis and solutions in this article, we hope to help consumers effectively deal with the problem of "no invoicing" and jointly create a consumer environment with honest management.
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