Beijing Pet Hospital pilots remote consultation: online follow-up rate exceeds 60%
In recent years, with the rapid development of the pet economy, the demand for pet medical care has continued to grow. In order to alleviate the pressure of offline pet hospitals to visit, some pet hospitals in Beijing have piloted the launch of remote consultation services. Data shows that the online follow-up visit rate has exceeded 60%, becoming a new trend in the pet medical field.
1. Remote consultation pilot data
A total of 15 pet hospitals in Beijing participated in the remote consultation pilot project, covering major urban areas such as Chaoyang, Haidian, and Fengtai. Here are the statistics during the pilot period:
| project | data |
|---|---|
| Number of pilot hospitals | 15 companies |
| Total number of remote consultations | 3,200 times |
| Online follow-up rate | 62.5% |
| Average consultation duration | 15 minutes |
| User satisfaction | 89% |
2. Advantages of remote consultation
1.Save time and cost: Pet owners do not need to take their pets to and from the hospital, especially for elderly pets with reduced mobility or those recovering after surgery.
2.Relieve offline pressure: The number of offline outpatient clinics in pilot hospitals decreased by 18% on average, effectively diverting non-emergency cases.
3.Reduce the risk of cross-infection: Avoid pathogens that pets may be exposed to in hospitals.
3. Analysis of popular consultation categories
According to pilot data, remote consultations are mainly concentrated in the following categories:
| Consultation category | Percentage |
|---|---|
| Dermatology consultation | 32% |
| Diet and Nutrition | 25% |
| Postoperative reexamination | 18% |
| Behavior issues | 15% |
| other | 10% |
4. User feedback and suggestions
500 valid feedback were collected through the questionnaire, and the main opinions included:
1. 85% of users expressed satisfaction with the clarity of video consultation
2. 72% of users suggest adding drug delivery services
3. 65% of users want to extend the night consultation time
4. Some users reported that some special inspections still need to be completed offline
5. Future development trends
1.Technology upgrade: It is planned to introduce an AI-assisted diagnostic system to improve consultation efficiency.
2.Service extension: The pilot hospitals will increase drug delivery and home sampling services.
3.Expand the scope: 30 new hospitals will be added to the remote consultation system by the end of 2023.
4.Insurance access: We are negotiating with pet insurance companies to include remote consultations in the scope of insurance reimbursement.
6. Expert opinion
Li Ming, vice president of the Beijing Pet Medical Association, said: "Remote consultation not only provides convenience for pet owners, but also an important exploration for the optimal allocation of pet medical resources. The 62.5% follow-up rate indicates that this model has been recognized by the market and will become one of the standard configurations for pet medical treatment in the future."
Wang Fang, professor at the School of Veterinary Medicine of China Agricultural University, pointed out: "Under the premise of ensuring the quality of medical care, remote consultation is particularly suitable for chronic disease management and postoperative tracking. However, strict operating standards need to be established to ensure medical safety."
With the popularization of 5G technology and smart devices, pet telemedicine is expected to usher in faster development. This pilot experience in Beijing will provide an important reference for the digital transformation of pet medical care nationwide.
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