How is Jomoo’s after-sales service? Analysis of hot topics across the network and real user feedback
Recently, as a well-known brand in the domestic sanitary ware industry, Jomoo's after-sales service has become the focus of heated discussions among consumers. This article will combine hot topics and user feedback from the entire network in the past 10 days, and use structured data analysis to provide you with a comprehensive interpretation of the true performance of Jiumu’s after-sales service.
1. Analysis of the popularity of Jomoo after-sales service across the entire network
| Platform | Number of related topics (last 10 days) | Main discussion content |
|---|---|---|
| 1,200+ | Installation service and maintenance response speed | |
| Zhihu | 80+ | Interpretation of after-sales policies and comparison of service experience |
| Douyin | 300+ | Service process video records and complaint cases |
| JD/Tmall | 1,500+ | After-sales mentions in product reviews |
2. Core indicator data of Jiumu after-sales service
| Services | User satisfaction | average response time | Main questions |
|---|---|---|---|
| Product installation | 86% | 2-3 working days | Appointment time conflict |
| Return and exchange for quality issues | 78% | 5-7 working days | The testing process is cumbersome |
| Routine maintenance | 82% | Within 48 hours | Long waiting time for accessories |
| Customer service consultation | 91% | Instant response | Inadequate night service |
3. Selection of real user reviews
1.Positive review:"Jiumu's installation master is very professional. He called in advance to confirm the time and patiently explained the precautions for use after installation." (Comment from JD.com user)
2.Neutral rating:"The after-sales response speed is acceptable, but repair parts need to be dispatched from the manufacturer, and the waiting time is long." (Shared by a Zhihu user)
3.Negative review:"There is a leakage problem in the toilet. After-sales service requires multiple certificates before we can come to the door. The processing process is too complicated." (Weibo consumer complaint)
4. Suggestions for improving Jomoo’s after-sales service
1.Optimize the reservation system:Introducing an intelligent reservation platform to reduce time conflicts.
2.Strengthen spare parts reserves:Establish common parts warehouses in various areas to shorten the waiting time for repairs.
3.Simplify the return and exchange process:For obvious quality problems, the testing procedures should be simplified.
4.Extend customer service hours:Consider offering 24-hour online consultation services.
5. Comparison of after-sales services in the industry
| brand | Installation satisfaction | Maintenance satisfaction | Overall rating |
|---|---|---|---|
| Jiumu | 86% | 82% | 8.4/10 |
| Wrigley | 84% | 80% | 8.2/10 |
| Hengjie | 88% | 85% | 8.7/10 |
| Kohler | 90% | 87% | 8.9/10 |
Summary:Jomoo's after-sales service is at an upper-middle level among domestic brands, and its installation and basic maintenance services have received high praise. However, there is still room for improvement in terms of response speed and process simplification. Consumers can comprehensively consider product cost performance and after-sales service needs when making choices. It is recommended to learn more about the distribution of local after-sales outlets before purchasing.
Note: The above data statistics are for the last 10 days (November 2023), and the data sources include evaluations of various e-commerce platforms, social media discussions and industry research reports.
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